Patient Outcomes
We track OUR outcomes.
OSS is committed to giving YOU the best health outcome and the best patient experience.
Our advice on how to pick a doctor:
- Find out what other patients are saying. Talk to them directly or skim online reviews to get their opinion, a subjective understanding.
- THEN, look at the doctor’s actual objective scores.
We want to be objective about how we have helped our patients.
Since 2020, OSS has used OutcomeMD, a HIPPA compliant, and smart software that tracks patients’ health outcomes.
Before your procedure or surgery at OSS, OutcomeMD will text or email you a set questions (called an assessment) that are specific to your condition. OutcomeMD will take your answers and then compare it to thousands of other Patient Reported Outcomes (PRO) measures. OutcomeMD will again email or text you a set of questions after you have had your treatment (surgery, procedure).
Once you’ve answered each assessment, OutcomeMD will give you a score to let you know how your outcome compares to others. This score is objective because the score compares your response to thousands of other responses. At the bottom of your screen (right side), click Patient Results to view our patients’ outcomes after surgery at our surgery center.
Are you getting better or worse?
- We, your doctors and medical team, can now access information on how you are responding to the surgery or procedure beyond the post-treatment follow-up visits.
- If we get notified that your responses are “atypical” and are signaling urgency for where you are in your recovery timeline, then our medical team will reach out to you.
- You, as the patient, get more comfort knowing we are tracking your outcome beyond the traditional norm.
- The best part is that you can also post your positive health outcome on your social media or to a review website if you'd like!
How It Works?
1. Once you elect to have surgery at OSS ((this service is available when we use the surgery center), OSS will then send you a text or email so you can get set up on OutcomeMD.
2. Before your procedure, you’ll then set up your profile and answer the first survey on OutcomeMD. Answer honestly so our medical team knows how you were feeling before the procedure. This first survey sets the baseline of how much pain you had before the treatment.
3. As you recover, you will get more texts and emails from OutcomeMD. We will use your responses to fine tune your recovery plan. Plus, if you tell us in OutcomeMD that you are suffering, then our medical team will contact you - we are here to help and ensure your recovery is in the norm.
4. At any time, you can log in to see how you've scored. You can also add any event to your unique timeline by scrolling down - we'll be able to see and review these alongside with you!
Read What Our Patients Say
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“Best orthopaedic surgery in the state, no country. ”- H.G.
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“St. Joseph ER recommended this practice….I was grateful they (OSS) got me in to see someone within a day of my request. Katie Wong PA was great. She listened and performed the exam mindful of my being in pain. ”- Margie
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“I've seen Dr Stephan Yacoublan for several different injuries. He performed my surgery to fix a torn rotator cuff in the past and that was the quickest I've ever recovered from any surgery (and I've had many.). This time around I'm seeing him for my knee, where he's going to try a gel injection and physical therapy. I love that he doesn't jump straight ... ”- Krissie B.
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“Dr. Feldman is my go-to ortho….He has been my orthopedic for >12 years… He has performed (my) hip replacement. Spinal fusion. Meniscus tear and cartilage damage repair. He has also done a knee replacement on my left knee…. They focus on getting patients thru and on time; learn their names and you will learn how special they all are. As for Dr. Feldman... ... ”- TRM
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“Dr. Falkenstein has performed 2 lower back microdiscectomies in the past with excellent results. I've seen other doctors since the surgeries and they have all commented on the excellent work performed by Dr. Falkenstein. I am going back for fusion surgery soon and feel very comfortable with him performing this surgery. I've also had questions pop up ... ”- Russel L.
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“Got an appointment the very next day after breaking my leg. Thank the doctor at Burbank Urgent Care for calling over the referral. Everyone was very professional and compassionate. The PA and his assistant, Brian, were great at casting my leg with safety and comfort. What a relief! ”- Sai-Ling M.