Refill for a medication at a pharmacy OSS has already used?
Contact that pharmacy to start the request.
It’s easy and better for you to start with the pharmacy for these reasons. First, the pharmacy will check its inventory for the medication. Second, the pharmacy will tell you if the insurance will cover the medication. Rest assured, once the pharmacy electronically sends the request to OSS, OSS will review so you then get the help you need.
Refill at a different or new pharmacy?
Best is if you fill out this form. The OSS Medication Messaging team will then hand off the request to the OSS providers to review and then send to the pharmacy so you can then pick up the medication.
New or a change to a medication?
If you need a new or change to a medication because you are having a dental procedure (for those patients who had a joint replacement), or because the medication is is not helping or you have an allergy, then please request an appointment. Our team will be able to make a quick assessment about the next steps to take.
- Been more than 3 months since you have seen the OSS provider? If yes, you’ll need to meet with the provider. Click now to request an appointment.
- Give OSS 2 business days to review the medication refill. We try to do it faster but again, give us 2 days. Always try to make the request in advance before your medication runs out.
- If OSS ends up sending in the request for the refill, OSS will only find out if medication is unavailable only after it is sent. That is why OSS always recommends the patient contact the pharmacy first so the pharmacy can be the one to request.
- OSS does not have a preferred pharmacy or an affiliation.
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