Records: Medical, Billing, & Images

We are ready to get you the records.

You can NOW more easily request your OSS medical records, billing records* and images (X-Ray) from our partner, Healthmark, a trusted company that specializes in handling medical records.

For access to your images for MRI and CT scans performed after May, 2025 please visit our new Imaging Specialists of Burbank - Pacific Ave. patient portal. 

*Billing records include all charges to you and your insurance company.  It is not copies of your old billing statements. These billing records can be used for your taxes. 

• Healthmark will help you with the request if you are an OSS patient, a healthcare provider, an attorney, or part of the court system.  You can expect Healthmark to get you the records in 2 to 5 business days.  If you are a patient or a health care provider, the request is free. 
• For medical records and billing, Healthmark will email you a link through its HIPAA secure portal.  
• For images like an X-Ray, CT Scan or MRI, Healthmark will mail the CD / DVD of the image(s) to you.  Expect to receive it in 5 to 7 business days. 
• Plan Ahead.  Healthmark is closed for these holidays: Thanksgiving Day (11/23/23), Christmas Day (12/25/23), New Years Day (01/01/24), Memorial Day (05/27/24), Independence Day (07/5/24), Labor Day (09/02/24), Thanksgiving Day (11/28/24), Christmas (12/25/24)
   

Are you a referring provider?

If you are a provider who needs records for a patient you referred to OSS or OSS referred to you, call Healthmark Monday through Friday, 8 am to 4 pm at (800) 659-4035.

Are you a patient, an attorney, an insurance company or a non-referring provider?

• New request? Click here to submit your request to Healthmark.
• Check status on existing request? Go to the Click here to go to the Healthmark Portal.
• Want to talk directly to Healthmark? Please contact Healthmark's Support Team at (800) 659-4035 or email: status@healthmark-group.com.

Frequently Asked Questions

Can OSS email me a copy of my X-Ray, MRI, CT Scan or DEXA image? 
No.  OSS cannot email the image to you.  You can get a copy of the image on a CD or DVD.

How do I get a copy of the X-Ray, CT Scan (prior to May 1, 2025) or MRI (prior to May 1, 2025) on a CD / DVD?  
You have 2 options:
Option 1:  You can ask for the image from Healthmark.  Click here to submit your request to Healthmark. It's free. The CD / DVD will be mailed to you.  Takes about 5 to 7 business days. 
Option 2: You can go to OSS Burbank Main Office, Lobby, Front Desk, and ask for a CD / DVD of the MRI, CT Scan and/or Xray.  You may need to pay a small fee and there will be a wait for up to 30 minutes.  You cannot order the image in advance.  Just come into the office and either wait in lobby or come back same-day.

What type of disk will OSS / Healthmark give me when I ask for an image?

• X-Ray?  It will be on a CD
• MRI? CD
• CT Scan?  DVD

As of May 1, 2025 all CT and MRI exams at OSS will be performed by Imaging Specialists of Burbank - Pacific Ave. For more information please visit this link.

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