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Checklist for Appointment

Best is to review so you are at ease

  1. Registration Forms.  Be sure to complete the registration or safety forms if you are coming in for a new service or if you are new patient.    
     
  2. Your photo ID. This can include a driver’s license, a REAL ID, or a passport.     
     
  3. Your Health Insurance Card and Credit Card. If you are using health insurance, you’ll need to bring the physical health insurance card. Regardless if you are using health insurance or self-pay (using no insurance), you should bring an active credit card (American Express, Visa, Mastercard, Care Credit, Discover, Care Credit) to handle any fees (c-o pay, co-insurance, deposit, outstanding balance).  If there is a fee, OSS requires you pay before you see the provider or receive service.    
     
  4. Medications: Bring a list of the medications and the dosage (strength) you are are currently taking.  Just double check that you include this information in your registration forms.    
     
  5. Coming in for Orthopaedics or Pain Management? 
    • Imaging.  Bring any X-ray, MRI, or CT Scan you may have that is related to your injury.  Sometimes, another provider may have requested that you get an X-Ray, CT Scan, or MRI of the body part that is causing you pain. If you did, please bring the image on a CD with the report from the radiologist (applies to MRI, CT Scan).
    • Clothing.  Dress in a way that will allow OSS to best evaluate your injury. Try to avoid wearing clothing with metal.  Gowns will be available if necessary.
  6. Coming in for Therapy Services? 
    • Physical Therapy.  Know that most insurances requires a prescription for a referral from your physician in order to bill your insurance. In the state of California, physical therapy has limited direct access laws, which means you may see a licensed physical therapist without a prescription from your physician for up to 12 visits or 45 days, whichever comes first. After that time, you will need to see a physician in order to continue with physical therapy, regardless of insurance type or self-pay (no insurance). However, your health insurance may or may not cover your visits without the prescription. We would be happy to check if your insurance requires a prescription or not. 
    • Hand Therapy.  For Occupational Therapy/Hand Therapy, a prescription is required to be seen by a licensed occupational therapist regardless of insurance type or self-pay. 
    • Chiropractic Care.  You are required to have a prescription for this service. 
    • Clothing. For physical therapy or chiropractic, please wear shorts, sweats, and t-shirts. For hand therapy, please wear short sleeve t-shirts.
  7. Coming in for MRI, CT Scan, or DEXA Bone Density Scan? 
    • Read the checklist and safety forms for the imaging you’ll be getting.  
       
  8. Know where to find our office.  
     
  9. Know our office policies

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Read What Our Patients Say

  • “I was suffering from an excruciating lower back pain that prevented me from doing any movement, except for standing and walking. After getting an MRI I was told by my Orthopedic Surgeon I had a 7mm herniated disc on my L5, Physical Therapy would not help, and my only options were to either get an epidural injection for a temporary pain relive or another ... ”
    - Anashe M.
  • “St. Joseph ER recommended this practice….I was grateful they (OSS) got me in to see someone within a day of my request. Katie Wong PA was great. She listened and performed the exam mindful of my being in pain. ”
    - Margie
  • “I was expecting a big cold medical office but got a warm intimate welcome from the staff…They were well staffed: My son got x-rays done promptly. I feel very confident in Dr. Moses and when my son needed a custom splint, (they) were able to make it right away on the premises. ”
    - Andrea
  • “Kudos to Dr. Abby Merrin and PT Alexandria Tayo. They helped me overcome my hip issue and I am now able to walk and run pain free. They were personable, kind and compassionate. Dr. Merrin took the time to explain the benefits of each exercise and how It would help diminish my symptoms. I would recommend OSS to anyone that needs physical therapy. ”
    - Jo-Ann L.
  • “OSS professionals were the best possible expert guides to my recovery. They were compassionate and effective, and I am so grateful to have them as my health care providers. I highly recommend them especially for those who need hand and wrist physical therapy. ”
    - Iiona
  • “I interviewed several doctors for me spinal fusion. I actually have had three done on my neck but was not happy with my doctor and his love for the patient. Dr. Falkenstein is a great doctor and actually spends time with you to explain what is wrong and how he can fix it. He sits down with you shows you your MRI and shows you at the cases where people ... ”
    - Kowser O.